About free shipping
Standard shipping is provided free of charge on orders over USD $70. Orders under USD $70 are subject to a shipping fee of USD $6.99.
Processing and delivery time
Order handling typically takes 3 to 7 business days, while standard shipping takes 10 to 20 business days. Added together, these give the total time needed for your order to reach you.
We aim to process and dispatch your order as quickly as possible. Once it ships, you'll receive a confirmation email with your tracking number.
How shipping costs are shown
The product prices on our website do not include shipping costs. The applicable shipping fee is calculated and displayed at checkout, so you can confirm it before completing your purchase.
As for destinations, orders shipped to the US, UK, Australia, and Canada all use Standard Shipping, with an estimated delivery time of 10 to 20 business days. Orders under $70 are charged $6.99, while orders over $70 ship free.
About logistics delays
carlivly is committed to timely and reliable delivery. However, some factors are beyond our control — including but not limited to customs inspections, extreme weather, or carrier delays — so shipments may occasionally arrive later than expected.
If this happens, we ask for your understanding and patience. We'll keep you updated on your shipment's latest progress.
A few reminders
Once your order has shipped and is in transit, please do not refuse the package. Refusing it may cause the parcel to be lost or destroyed, which can complicate the compensation or return process.
If you wish to return an item after receiving your package, please refer to our Return & Refund Policy and initiate the return according to the procedures set out there.