Frequently Asked Questions (FAQ)
mygongbo Service Guide
Brand Ownership
carlivly is a brand operated by SUNLINK TRADE Inc. All rights reserved.
Business address: 828 LANE ALLEN ROAD STE 219 LEXINGTON, KY 40504
Service email: service@carlivly.com
Customer service phone: +1 (859) 223-7149
Response time: usually within 1–2 business days
1. Ordering & Payment
Select products on our website, add them to your cart, and complete checkout.
Major credit cards and other secure payment options are accepted at checkout, and all payments are processed through encrypted, trusted payment gateways.
If your order hasn't been processed or shipped yet, contact customer service for help modifying or canceling it.
A confirmation email is sent automatically after ordering; if it doesn't arrive, check your spam/junk folder first.
2. Shipping & Delivery
Shipping time varies by location and selected shipping method, and the estimated delivery time is shown at checkout.
International shipping depends on whether your region is supported; check at checkout or contact us to confirm.
After shipment, we send your tracking number by email so you can track your package online.
If a package is delayed or lost, provide your order number and we'll work with the carrier to resolve it promptly.
3. Returns & Refunds
Contact us within the return window to request a return; items must be unused and in their original packaging.
Email your order number and the reason for the return, and our team will guide you through the process.
Once we receive and inspect the return, the refund is processed within business days; timing varies by payment provider.
4. Product & Usage
Products comply with applicable safety and quality standards.
Instructions and details are available on each product page; contact us for further assistance.
5. Contact & Business
Contact channels: email service@carlivly.com; phone+1 (859) 223-7149.
If you don't receive an email reply, check your spam folder first, then resend your message or call us directly.
For business partnerships, email service@carlivly.com with the subject line "Business Inquiry."
Address：828 LANE ALLEN ROAD STE 219 LEXINGTON, KY 40504
phone number：+1 (859) 223-7149