carlivly Return & Refund Guide

At carlivly, we have confidence in our product quality and want you to be satisfied with your purchase. If you're not, we offer a clear and straightforward return and refund process.

Return Eligibility

Returns must be requested within 30 days of purchase. Items must be new, unused, unwashed, and undamaged, with original tags attached and in their original packaging. A valid proof of purchase, such as the original receipt or a gift receipt, is also required.

Return Process

First, contact our customer support team at service@carlivly.com, tell us which items you'd like to return and why, and wait for our return instructions.

Next, repack the items securely in their original packaging, make sure they're free of stains, makeup, deodorant, or signs of wear, and include all original accessories and documentation.

Finally, ship the package to the address provided by Customer Service. We recommend a trackable shipping method, and suggest keeping your proof of postage and tracking number for reference.

Refund Process

Most returns are processed within 5–7 business days after we receive them, and refunds are typically issued within 14–21 business days of receiving your return. The refunded amount covers the item price and any applicable sales tax; shipping costs are generally not refunded unless circumstances are exceptional.

For purchases made with an original receipt, the refund goes back to your original form of payment, and how quickly it appears on your statement depends on your financial institution. Returns made with a gift receipt receive a Merchandise Credit for the amount shown on the receipt. A $10 return fee is deducted from your refund amount.

Return Shipping Cost

If a return is due to personal preference or an incorrect purchase, you cover the return shipping cost, which depends on the express company you choose. If you received a damaged or incorrect item, carlivly covers the return shipping fee. Please email clear photos of the issue to our Customer Service team before starting the return.

Special Circumstances

Damaged, defective, or incorrect items must be reported within 7 days of delivery. We are not liable for returned packages that are lost or stolen in transit.

Exchanges

We don't offer direct exchanges. You're welcome to return your item(s) and repurchase in the size or color you want.

Non-Returnable Items

Items that have been worn, altered, laundered, or damaged after receipt; items returned without original packaging or tags; and items received after the 30-day return window are not eligible for return.

Reserved Rights

carlivly reserves the right to: limit or refuse returns from customers with an excessive return history suggesting "wardrobing," a history of returning worn, altered, laundered, damaged, or incomplete items, or suspected fraudulent or criminal activity; refuse service to any customer or entity for similar actions; and discard any non-carlivly items sent to our Distribution Center.

Questions or Concerns

company name：SUNLINK TRADE Inc.

return address：828 LANE ALLEN ROAD STE 219 LEXINGTON, KY 40504

contact number：+1 (859) 223-7149

If you have any questions about this policy, please contact our Customer Service team.

By purchasing carlivly, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice, and any changes take effect immediately upon posting on our website.